GDPR-compliant ticketing starts with where the data lives

Data residency is a deployment decision, not a support ticket

Because you install EventMS Pro on your own server, you decide the jurisdiction. Deploy to a German or EU host and attendee data stays in the EU by construction: there is no vendor infrastructure in the path, because there is no vendor infrastructure. That removes the international transfer question for the ticketing data itself rather than answering it with contractual clauses.

• Deploy to any EU host; data residency follows your server
• No vendor access to your production database
• Direct database access for your own audits and reporting

Subject rights, handled in the product

Articles 15, 17, and 20 come up constantly in practice, and handling them by hand does not scale. The platform includes account data export, so a user can receive their personal data in a portable format, and account deletion that removes personal data while preserving the financial records you are legally required to retain. Both are built in rather than being something you script under time pressure after a request arrives.

• Account data export for access and portability requests
• Account deletion that respects financial retention obligations
• Cookie and consent handling in the attendee-facing frontend
• German and English interface translations included

Fewer processors to account for

Every third party in the chain is a processor you have to document, contract with, and disclose. Self-hosting collapses most of that list. Payments still involve Stripe or PayPal, and you contract with them directly as you would anyway. Real-time can run entirely on your own server through the included WebSocket server rather than a hosted service. Media storage is swappable if your assessment rules out the default provider.

What this is not

This is infrastructure that makes compliance achievable, not a certification and not legal advice. GDPR compliance depends on how you actually operate: your lawful basis, your privacy notice, your retention periods, your processor agreements, your security practices. What the platform does is put the data on your infrastructure and give you the tools to answer requests. The obligations remain yours, and if you are handling significant volumes of personal data you should have a professional review your setup.